When using CommerceShip, you might notice that the shipping rates displayed can differ from those seen directly in your carrier account. Here’s why this may happen and what you can do:
Negotiated Rates
- CommerceShip Rates: We negotiate rates with carriers to potentially lower shipping costs for our users. These special rates are often exclusive to CommerceShip users.
- Direct Carrier Rates: When you check rates directly with carriers, you're seeing standard rates that might not include discounts available through CommerceShip.
Carrier-Specific Steps
- Additional Steps Required: For some carriers, you may need to complete additional steps to align your account with the rates offered through CommerceShip.
- Activation: Ensure your carrier account is properly linked and activated within CommerceShip to receive negotiated rates.
What to Do
- Verify Account Integration: Check if your carrier account is fully integrated and activated within CommerceShip.
- Contact Support: If discrepancies continue, email support@commerceship.com for assistance. We can help ensure you're getting the best rates and resolve any issues with carrier integration.
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