How to Deal with a Locked Account

Created by Support Team, Modified on Mon, May 13, 2024 at 6:47 PM by Commerce Ship

If your account is locked, it could be due to security concerns, inactivity, or a routine review. Here’s what to do:

Why Your Account Might Be Locked

  • Security Concerns: Protecting against unauthorized access.
  • Account Inactivity: Prolonged periods of no use.
  • Review Process: Routine checks for compliance with terms of service.

How to Unlock Your Account

  1. Contact Support:
    • Email support@commerceship.com, submit a support ticket, or use live chat.
  2. Verify Identity:
    • Provide requested information to confirm account ownership.

Preventing Future Locks

  • Regular Activity: Log in and use your account frequently.
  • Update Information: Keep contact and payment details current.
  • Enhance Security: Use strong passwords and enable two-factor authentication.

By following these steps, you can regain access and ensure your account remains secure and active.

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