How to Receive a Refund for a Closed Account

If you decide to close your account and have a subscription with us under an annual plan, here’s how you can receive a refund for the unused portion of your subscription.

Eligibility for a Prorated Refund

• Calculation of Refund: When you cancel your annual subscription, we offer a prorated refund for the remaining unused months. For example, if you cancel after nine months into a twelve-month subscription, you will receive a refund for the three remaining months.
• Minimum Term Requirement: A minimum term requirement may apply to your subscription. You need to maintain the subscription for a specified duration before becoming eligible for a refund upon cancellation. Refer to your subscription agreement for specific details regarding this requirement.

Process for Requesting a Refund

1. Contact Support:

   • To initiate a refund, please contact our support team via email at support@commerceship.com or through our customer support portal.

2. Provide Account Details:

   • When contacting us, please provide your account details and any other information required to verify your identity and process your refund.

3. Confirmation and Processing:

   • Once we receive your request and verify your eligibility, we will confirm the refund amount and process it accordingly. The refund will typically be issued to the original payment method used for the subscription.

Refund Timing

• Refunds are generally processed within a specific number of business days after the request has been approved. The exact timing can vary depending on your bank or payment provider.

Additional Information

• Non-Refundable Fees: Some fees, such as initial setup fees or charges for services used beyond the subscription, may not be refundable.
• Changes to Subscription: If you wish to make changes to your subscription instead of canceling it, please let us know. We may be able to adjust your plan to better suit your needs.

By following these steps, you can ensure a smooth process for receiving a refund for a closed account.